“We are writing to give feedback on our recent experience with our bathroom remodel. Specifically, we want to share our opinion of the sales experience, the work, the ethics of the men who came to our home, and our overall perception of the company.
From our first encounter with a Talon employee, we formed a positive impression as; we met Sabrina when we dropped by the office to inquire about the company. Her personable, professional and knowledgeable communication encouraged us to schedule a meeting with Paul to discuss the possibility of hiring Talon Construction to remodel our bathroom and complete other minor projects around our house. Following that, we had several meetings with Paul and Brian, where we discussed both design and cost. We found the guidance regarding design to be transparent and reasonable. We especially appreciated the suggestion to put in a corner cabinet, as it turned out to be our favorite feature of the bathroom.
Throughout the project, we have been pleased with the men from Talon who did the actual work, as well as subcontractors arranged by Talon. Every Talon employee who came into our home showed us respect, demonstrated outstanding work ethics, and performed their tasks conscientiously and expertly. Overall, the subcontractors demonstrated professionalism, provided help when there were selections to be made, and did quality work. We were particularly pleased with the beautiful cabinets built by Glenn and the quality of guidance and work from Wayne and his men from Potomac Tile & Carpet. It has become clear that integrity, respect, and quality are part of the fabric of the Talon philosophy, as evidenced by all of the men who worked in our home.
Last, but certainly not least, we want to commend the leadership of Matt MacDonald. From our first meeting, until the job was completed, we have been more than pleased with all Matt has done. He kept us informed every step of the way and involved where appropriate. He communicated his schedule as well as those of the subcontractors, so we always know who was coming each day, and what we needed to do to prepare at various stages. He modeled professionalism, flexibility, and collegiality throughout as he interacted with the other Talon employees, the subs, and us. He took great care to ensure that all of his work, and the work of others, was of the highest standard, and he listened and responded whenever we had the inevitable questions or concerns. It was obvious throughout the process that he takes great pride in doing outstanding work, often going above what could be reasonably expected. His respectful, approachable demeanor helped make what we had expected to be an exhausting, invasive, anxiety-producing ordeal a very manageable, minimally disruptive endeavor. We could not be more pleased with the results.
We are truly grateful for the efforts taken by everyone associated with this project for enhancing our home with their beautiful work. We have already begun recommending Talon Construction to our friends.”
